We cover what is considered a manufacturer defect. To put it simply, if you broke your headphones because they were mistreated or subjected to hostile environments then your issue would not be covered under warranty. If you had a problem because of workmanship, then we would cover it.

For a more in depth overview, check out our full warranty policy or reach out to our support team.

We use a store credit to jlab.com to cover warranties. Essentially, you send us your JLab product and we process your claim accordingly. Once we process your claim, you will get a store credit code emailed to you. You can use your store credit towards anything(!) in our online store or replace the original item.

Once you get your credit emailed, you are free to use it towards anything in our store. Your credit does not expire!

If you use your store credit towards a more expensive item, you would be responsible for the difference and if you use it on a lesser item the remainder of your credit would no longer be valid (unless you add something more to your cart).

Once you file a claim, you will get a follow up email with all of your warranty information as well as our address and RMA number. You will be responsible for shipping your item to us.

We recommend using the smallest packaging possible and getting a tracking number is highly recommended. Once we process your claim we do offer free shipping for your replacement item back to you for domestic United States customers.

While times can vary, most claims take 2-3 weeks door to door.

For any of our items that fall under our 2 Year Limited Warranty, your warranty does not start over if you get a replacement. Your warranty starts from your original purchase (where you purchased the item for monies) and would end one year from that date.

We only require a proof of purchase for battery powered items that fall under our 2 year limited warranty. A proof of purchase is anything that shows when and where you purchased the item. We require this to verify warranty coverage and that your items were purchased from an authorized retailer.

An Authorized retailer is a retailer in which we deal with and sell to directly. Items purchased from these sellers will be authentic and we can verify their functionality. Our warranty will only be honored if items sold directly from these retailers or from us direct. If you are unsure if your item comes from an authorized retailer, please contact customer support.

If you still have any questions, please feel free to reach out to our customer support team for more information on our warranty process. We are happy to extend our warranty to our customers and always fully stand behind our products. On that note, please understand that our warranty is a completely at will policy and we do ask our customers follow our policy as prescribed.